Data & Privacy

EvoBet Privacy Policy

At EvoBet, your personal data is handled with care. This Privacy Policy explains exactly what information we collect when you use the EvoBet platform, why we collect it, how we use it, and what rights you have over your own data. We believe in being straightforward about this — no confusing legal language, just clear information you can actually use.

Last Updated: January 2025 Applies to All EvoBet Users
🔒

How EvoBet Handles Your Data

These six points cover the most important things to know about EvoBet's approach to your privacy. Full details are in the policy sections below.

What We Collect

EvoBet collects the information you provide during registration — your name, phone number, and payment details — along with technical data like your device type and IP address. We only collect what we actually need to run your account and keep it secure.

How We Use It

Your data is used to verify your identity, process deposits and withdrawals, provide customer support, and comply with legal obligations. EvoBet does not use your data for purposes beyond what is described in this Privacy Policy without your explicit consent.

Who We Share It With

EvoBet shares data only with trusted service providers — payment processors like bKash and Nagad, identity verification partners, and regulatory bodies where required by law. We do not sell your personal data to advertisers or third-party marketers under any circumstances.

How We Protect It

All data transmitted between your device and EvoBet is encrypted using TLS. Account data is stored on secured servers with access controls and regular security audits. EvoBet's security team monitors for unusual activity around the clock to protect your account.

Your Rights

You have the right to access, correct, or request deletion of your personal data. You can also object to certain types of processing or request that we restrict how we use your data. EvoBet will respond to all data rights requests within 30 days.

Cookies & Tracking

EvoBet uses cookies to keep you logged in, remember your preferences, and understand how the platform is used. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

1. Introduction

EvoBet ("we", "us", "the Platform") is committed to protecting the privacy of everyone who uses our platform. This Privacy Policy describes how EvoBet collects, uses, stores, and shares personal data when you register an account, make a deposit, place a bet, or interact with any part of the EvoBet platform.

This policy applies to all users of EvoBet, including registered players, visitors to the website, and anyone who contacts our support team. By using EvoBet, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here.

Important: If you do not agree with this Privacy Policy, please do not use EvoBet. Continued use of the platform after any updates to this policy constitutes your acceptance of the revised version.

EvoBet takes privacy seriously. We only collect data that is genuinely necessary, we store it securely, and we give you real control over what happens to it. If you ever have questions about how your data is being used, our support team is available 24/7.

2. Data We Collect

EvoBet collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and from third-party verification providers when we carry out identity checks. Here is a breakdown of the categories of data we collect:

Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, KYC verification
Contact Data Phone number, email address Registration form, support interactions
Financial Data bKash/Nagad/Rocket account number, transaction history Deposit and withdrawal requests
Technical Data IP address, device type, browser, operating system Automatically via platform access
Usage Data Games played, bets placed, session duration, login times Automatically via platform activity
Communications Data Live chat transcripts, support emails, feedback Customer support interactions

EvoBet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.

3. How We Use Your Data

EvoBet uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The specific purposes for which we use your data are:

  • Account Management: To create and maintain your EvoBet account, verify your identity, and keep your account secure.
  • Transaction Processing: To process deposits, withdrawals, and any other financial transactions on the platform.
  • Legal Compliance: To meet our obligations under applicable laws, including anti-money laundering (AML) regulations and age verification requirements.
  • Customer Support: To respond to your queries, resolve disputes, and provide assistance when you need it.
  • Platform Improvement: To analyse how the platform is used and make improvements to the user experience.
  • Responsible Gaming: To monitor gaming behaviour and identify signs of problem gambling so that appropriate support can be offered.
  • Security & Fraud Prevention: To detect and prevent fraudulent activity, account takeovers, and other security threats.
  • Communications: To send you important account notifications, transaction confirmations, and — where you have opted in — promotional offers.

EvoBet will never use your data for purposes beyond those listed above without first obtaining your explicit consent. You can withdraw consent for marketing communications at any time by contacting support or updating your account preferences.

4. Who We Share Your Data With

EvoBet does not sell, rent, or trade your personal data to any third party. We share data only where it is strictly necessary to operate the platform or comply with legal obligations. The categories of third parties we may share data with are:

  • Payment Processors: bKash, Nagad, Rocket, and other payment service providers receive the financial data necessary to process your transactions.
  • Identity Verification Providers: Third-party KYC (Know Your Customer) services that help us verify your identity and age in compliance with regulatory requirements.
  • IT & Infrastructure Providers: Cloud hosting and server providers that store platform data on EvoBet's behalf, under strict data processing agreements.
  • Regulatory & Law Enforcement Authorities: Where required by law, EvoBet may disclose data to government bodies, regulators, or law enforcement agencies.
  • Fraud Prevention Services: Third-party services that help EvoBet detect and prevent fraudulent activity on the platform.

All third parties who receive your data are required to handle it in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific service they provide to EvoBet.

5. Data Retention

EvoBet retains your personal data for as long as your account is active and for a period after account closure as required by law. The specific retention periods that apply are:

  • Account and Identity Data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with AML regulatory requirements.
  • Transaction Records: Retained for a minimum of 5 years from the date of each transaction.
  • Support Communications: Retained for 2 years from the date of the interaction.
  • Technical and Usage Data: Retained for up to 12 months, after which it is anonymised or deleted.

When data is no longer required, EvoBet securely deletes or anonymises it so that it can no longer be linked to you as an individual. You may request early deletion of certain data types by contacting our support team, subject to our legal retention obligations.

6. Security Measures

Protecting your data is a top priority at EvoBet. We implement a range of technical and organisational security measures to safeguard your personal information against unauthorised access, loss, or misuse.

  • TLS Encryption: All data transmitted between your device and EvoBet is encrypted using Transport Layer Security (TLS), the same standard used by banks and financial institutions.
  • Secure Storage: Account data is stored on servers with strict access controls. Only authorised EvoBet personnel can access personal data, and only when necessary for their role.
  • Regular Security Audits: EvoBet conducts regular security reviews and penetration testing to identify and address potential vulnerabilities.
  • 24/7 Monitoring: Our security team monitors the platform around the clock for suspicious activity, unusual login patterns, and potential data breaches.
  • Two-Factor Authentication: EvoBet supports two-factor authentication (2FA) for account logins, adding an extra layer of protection to your account.

While EvoBet takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

7. Cookies & Tracking

EvoBet uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website.

The types of cookies EvoBet uses are:

  • Essential Cookies: Required for the platform to function. These keep you logged in and remember your session preferences. They cannot be disabled without affecting platform functionality.
  • Analytics Cookies: Help us understand how players use the platform — which games are most popular, how long sessions last, and where users encounter issues. This data is aggregated and anonymised.
  • Preference Cookies: Remember your settings and preferences, such as language and display options, so you do not have to set them every time you visit.
  • Security Cookies: Used to detect and prevent fraudulent activity and protect your account from unauthorised access.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect how the EvoBet platform works for you. EvoBet does not use cookies to serve third-party advertising.

8. Your Privacy Rights

As an EvoBet user, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected]. EvoBet will respond to all data rights requests within 30 days.

Right to Access

Request a copy of all personal data EvoBet holds about you.

Right to Rectification

Request correction of any inaccurate or incomplete data.

Right to Erasure

Request deletion of your data, subject to legal retention requirements.

Right to Restriction

Request that we limit how we process your data in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing of your data for marketing or profiling purposes.

9. Minors

EvoBet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use EvoBet or provide any personal information to us.

If EvoBet becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on EvoBet, please contact us at [email protected] so we can investigate and take appropriate action.

Age Verification: EvoBet may request identity documents to verify your age at any point. Accounts that cannot be verified as 18+ will be suspended until verification is completed.

10. International Data Transfers

Some of EvoBet's service providers and infrastructure partners may be located outside Bangladesh. Where your personal data is transferred to another country, EvoBet ensures that appropriate safeguards are in place to protect your data to the same standard as described in this Privacy Policy.

These safeguards may include data processing agreements with standard contractual clauses, or transfers to countries that have been assessed as providing an adequate level of data protection. EvoBet will not transfer your data internationally in a way that reduces your privacy rights.

11. Changes to This Policy

EvoBet may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised date at the top.

For significant changes that materially affect how we use your data, EvoBet will notify registered users via email or an in-platform notification before the changes take effect. Your continued use of EvoBet after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the EvoBet team:

Privacy & Data Requests
[email protected]
Live Chat
Available 24/7 via the platform

EvoBet aims to respond to all privacy-related requests within 30 days. For urgent account security concerns, live chat is the fastest way to reach our team.

Your Data Is Safe With Us

Play on EvoBet with Full Confidence

Now that you know exactly how EvoBet handles your data, join hundreds of thousands of players across Bangladesh who trust the platform for secure, fair, and transparent gaming. Registration takes under two minutes.

18+ only. Please gamble responsibly. Full terms apply.